Refund Policy

Cancellation, Return and Refund Policy

Please read this policy and our Shipping Policy carefully before placing your order with Inside Août.

Order cancellations and change of mind

Once an order is confirmed, we do not accept cancellations or offer returns, exchanges or refunds for change of mind. This includes changes in shade preferences, personal circumstances or budget, and applies even if the order has not yet been packed or dispatched.

Please check your selected products, shades and our published processing and delivery timelines before completing your purchase.

This policy does not exclude or restrict your rights under applicable consumer law.

Problems with your order

Please contact us if:

  • Your product arrives damaged or defective.

  • Parts or accessories are missing.

  • You receive an incorrect product or order.

  • Your product does not match its description.

We will review the issue and provide an appropriate remedy, including a replacement or refund where applicable. Rights relating to non-delivery or late delivery under applicable consumer law remain unaffected.

How to raise a request

Please email contact@insideaout.com within 7 days of delivery with:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the issue, where reasonably possible.

The 7-day reporting period does not limit any rights you have under applicable consumer law.

We will review your request and respond within 2 business days with instructions. Where a return is required and approved, we will arrange a reverse pickup. Please do not send products back without contacting us first.

We will inspect returned products within 3 business days of receipt and arrange the applicable replacement or initiate the refund. Approved refunds will be issued to the original payment method. The time taken for the credit to appear depends on your payment provider and bank.

Shipping charges and COD handling fees

Shipping charges and COD handling fees are generally non-refundable, except where a refund is required by applicable law or the charges relate to an order we cancel because we cannot fulfil it.

Orders cancelled by Inside Août

If we cancel an order because we cannot fulfil it, we will refund the amount paid for the cancelled items and any applicable delivery charges.

Discretionary exceptions

Any discretionary exception applies only to the individual order concerned and does not change this policy or establish an entitlement to exceptions for future orders.

Questions?

Write to contact@insideaout.com. Our customer support hours are Monday to Friday, 10:00 AM to 6:00 PM IST.